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The town of Arlington has launched a new online system for obtaining building, plumbing, electrical, gas, dumpster and sign permits. The new system will allow residents to apply for permits and to pay online via credit card or an e-check, greatly improving the permitting process, a news release said.

Residents may view the new online permitting system at https://arlingtonma.portal.opengov.com/.

This system offers many new features and will reduce paper use and in-person transactions, officials said. However, applicants still may schedule an in-person or telephone appointment by contacting the Inspectional Services Department. In all cases, applications will be reviewed and approved by the town before a permit is issued.

The system is now accepting applications for the Inspectional Services Department, which includes building, plumbing, electrical, gas, dumpster, and sign permits. Applicants can also schedule inspections and upload project plans with other related documents in PDF format.

“The new online permitting system provides greater convenience and transparency to the public,” said Jim Feeney, town manager. “The ability to apply for a permit at any time and pay for it online saves a trip to Grove Street during business hours and greatly reduces processing time for staff. Further, the online system will assist with record keeping and access to public records.”

 “Allowing residents, businesses and contractors to conduct business with the town online greatly improves efficiencies in our office while providing convenience to our customers,” said Inspectional Services Director Mike Ciampa. “Instead of staff processing thousands of paper applications and collecting payments, the new permitting system will do that for us, so we can focus on conducting inspections and servicing the public.”

 The new online permitting system is powered by OpenGov, an industry-leading government software company aimed to create more effective and accountable government. OpenGov serves more than 1,600 public agencies nationwide. 


This news item was published Friday, Oct. 27, 2023, based on a news release from the Town of Arlington.